Winehub Limited (Winehub) is based in the East of England and specialises in bringing you some of the fine wines produced across the region. Winehub is an agent for the vineyards whose wines and liqueurs are listed on the winehub.co.uk website. This means that you are purchasing direct from the vineyard. The vineyards will be packing and despatching your order, sending you their invoice and delivery note.

Please take a little time to read our Terms and Conditions for the Use of the Website and Terms and Conditions for Purchase below. They are here to help you understand how we work, your use of the winehub.co.uk website, and assist you with trouble-free buying from Winehub Limited (Winehub). If you can not agree to these Terms and Conditions, please do not use or make a purchase from the winehub.co.uk website.

Winehub Limited may occasionally update its terms and conditions. So by browsing our website you accept that you are bound by the current terms and conditions displayed on the website. We therefore suggest that you look at them during each visit to our website.

Terms and Conditions for the Use of the Website
The winehub.co.uk website is owned and operated by Winehub Limited (Winehub), a company incorporated under the laws of England and Wales with its registered office at Barrow House, The Green, Barrow, Bury St. Edmunds, Suffolk IP29 5DT and Company Registration No. 5013635. Winehub's VAT number is GB 844 8414 11.

The winehub.co.uk website is provided to you free of charge for your use subject to these Terms and Conditions.
1. Information on the winehub.co.uk website is provided for UK residents only.
2. Copyright and Trade Marks - All design, text, graphics and other content / arrangements / databases of this website in whatever form belong to Winehub or its participating vineyards. Permission is granted solely to copy electronically and to print one hard copy of portions of this website for browsing / using the winehub.co.uk website. You may not otherwise, reproduce, modify, distribute, republish or use any of the material without Winehub's prior written permission. All trade marks, service marks and trade names used in the website are the property of Winehub or other respective owners that have granted Winehub the right and licence to use such marks.
3. Winehub's liability - The winehub.co.uk website is provided by Winehub without any warranties or guarantees. You bear the risks associated with the use of the Internet. To the full extent allowed by applicable law, you agree that Winehub will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the winehub.co.uk website.
4. Links to Third Party Websites - The winehub.co.uk website includes links to other websites or material, which are beyond its control. Winehub is not responsible for content on any other website outside the winehub.co.uk website. If Winehub is informed of any inaccuracies in the material on linked websites, we will inform the relevant owner and request its correction, as soon as we reasonably can.Winehub will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the winehub.co.uk website.
5. Availability - We aim to provide you with high availability and fault free website operation. We monitor the operation of the website regularly, but we cannot guarantee that the service will always be available or be fault free. However, we may have missed something. So, please report any faults, which you find to us using the CONTACT US page on the website. We can then take the necessary action to repair / correct the fault.
6. Limitations -- Your use of the winehub.co.uk website is limited to browsing the website and purchasing wines and liqueurs from the website.
7. This Agreement -- This Agreement is governed by the laws of England and is subject to the exclusive jurisdiction of the English Courts.

Terms and Conditions for Purchase
Please take a little time to read our Terms and Conditions for Purchase below. They are there to help you understand how we work, and assist you with trouble-free buying from Winehub Limited (Winehub). Please read them in conjunction with our Terms and Conditions for Use of the Website, which covers your use of the website. If you can not agree to these Terms and Conditions, we will not agree to supply you.

Please note that Winehub Limited may occasionally update its terms and conditions. By browsing our web website, you accept that you are bound by the current terms and conditions displayed on the website. We therefore suggest that you look at them during each visit to our website.

1. Age Restriction -- Under the UK Licensing Act, 1964, it is an offence for a young person under the age of 18 to buy or attempt to buy intoxicating drinks. In placing an order on the winehub.co.uk website, you confirm that you are at least 18 years old.
2. Prices -- The prices payable for the products, which you order are clearly shown on the website. If, by mistake, we have wrongly-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned.
3. Independent producers -- All participating vineyards whose products are offered on the Winehub website are independent producers. By making a purchase on the winehub.co.uk website, you are contracting with the participating vineyard and not Winehub Limited. The participating vineyards will therefore issue invoices and delivery notes. So if during one visit to the website, you purchase wines from two vineyards; Winehub treats these as separate orders with individual invoices but with a combined credit card payment.
Winehub Limited does not accept any responsibility for how participating vineyards complete their obligations to you. However, we are very keen that you receive a high quality service from both ourselves and our participating vineyards, so in case of a complaint or problem, please do contact us using the CONTACT US page on the website.
5. Minimum order -- Minimum order quantity for each wine or liqueur is shown on the website. Typically, these are one case or one half-case depending on the type of wine or one 50cl bottle in the case of liqueurs. A case is defined as twelve 75cl bottles. A half case is defined as six 75cl bottles.
6. Availability -- All products are subject to availability, whilst stocks last. Small and medium size vineyards by their very nature only produce limited quantities of their wines. Winehub's stock list is updated on a regular basis. However, in the unlikely event that any part of your order is no longer available, we will contact you by telephone or email to offer an alternative. If for any reason beyond our reasonable control, we are unable to supply a particular wine, we will notify you as soon as possible.
7. Acceptance -- Each item ordered shall be deemed to be a separate offer to purchase which will be accepted on the despatch to you of that item. Our acceptance of an order takes place on despatch of the order, at which point the purchase contract will be made between you and the participating vineyard(s) and you will be charged for your order. We may decline to supply the goods to you without giving any reason, and orders may not be transferred from the customer to any other person.
8. Payment -- Winehub's terms are cash with order. We accept payment only in GB sterling. We accept any Delta, Visa, JCB, Switch, MasterCard, Solo and Visa Electron credit cards and debit card payments. All payments are made using WorldPay's secure card payment transaction system. Your credit/debit card details will be encrypted to minimize the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will not be charged until your order is despatched, so please ensure that the expiry date of your payment card is after the anticipated despatch date. In the event, that the payment card has expired by this date, we will be unable to take payment and hence fulfil your order. If your order is despatched in more than one delivery, payment for each wine will be taken from your credit/debit card at the point that that wine is despatched, and our acceptance of each part of the order takes place on despatch of that wine.
9. Claims -- Breakages and shortages must be notified to us using the CONTACT US page on the website within 24 hours of delivery.

If you have any queries please contact us using the CONTACT US page on the website.

Last update: 30/09/2008 Winehub Limited © 2008

Step 1
Chose your wines by either a) Browsing our winelist, or b) using Search or c) using our Wine Selector.
Step 2
Add your selection to your Basket.
Step 3
When you have finished go to Confirm your order to check the contents and quantities in your basket.
Step 4
When you have checked your order go to the Checkout, which requests your name and delivery address details.
Step 5
When you have completed and checked these details, click BUY now. This will transfer you to WorldPay's secure credit and debit card payment system.
Step 6
A Confirmation Order page will display your order details. Please print this out for reference.
Once your order has been received an email is sent out automatically to you confirming the order.
Once your order has been despatched, you will be sent a second email notifying you to expect the delivery within the next 3 to 5 working days.

Delivery will be made to the cardholder's address specified by you on the completed order form.

Please note that normal deliveries are restricted to the UK mainland covering England, Wales, Southern and Central Scotland (excluding G84) up to and including postcodes AB10-25, 30, 32 and 39-43, PH1-18 and PA1-19. Deliveries to other postcode areas and offshore islands can be made by special arrangement, so please contact us using the CONTACT US page on the website for a quotation.

We use a national overnight courier who has a special handling service for wines to ensure their safe delivery in pristine condition. Delivery should be made within 3 to 5 working days from placing your order.

A signature by an adult aged 18 years or over is required to accept the delivery. If no one of that age is at the address when the delivery is attempted the goods may be retained by the driver, in which case the driver will leave notification of attempted delivery and will telephone to rearrange or will return later that day. In these circumstances, if they have to return to deliver the goods, a further delivery charge may become payable.

Please check all goods before signing for them. In the unlikely event that your consignment is damaged, please write 'Damaged' very clearly on the courier's delivery note and contact us using the CONTACT US page on the website.

If you have not received your order within 7 working days of ordering, please contact us using the CONTACT US page on the website, giving them your order number.

The cost of post and packing is £9.31 excluding VAT for each still half-case (6 bottles), £10.41 excluding VAT for each sparkling half-case (6 bottles) and £16.98 excluding VAT for each still case (12 bottles). For single bottles, for example liqueurs, the cost is of post and packing is £4.92 excluding VAT. These prices cover our normal mainland UK deliveries only. Where several bottles or cases are ordered from the same vineyard, we can offer a discount on our normal post and packaging costs, as consignments can be combined. In this case, you will be notified in your order confirmation of the discounted costs and a refund for the difference will be authorized via your card transaction when the goods are despatched.

VAT
All purchases are made directly with a specific participating vineyard. Some vineyards are registered for VAT, whilst others are not. All prices make it clear whether or not VAT is applicable. The price of the items does not include the delivery charge. Details of delivery charges can be found in the Shipping and Handling section.

We accept any Delta, Visa, JCB, Switch, MasterCard, Solo and Visa Electron credit cards and debit card payments. All payments are made using WorldPay's secure card payment transaction system. Your credit/debit card details will be encrypted using advanced techniques on a secure server to minimize the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order.

We are passionate about providing all of our customers with easy trouble-free shopping. However, despite hard work, great people and systems, things can go wrong. When this happens, please do let us know by using the CONTACT US page on the website, so that we can start quickly to put things right.

You can also contact us at:

Telephone:	01284 810865
Fax:	01284 810865
Post:	Barrow House, The Green, Barrow, Bury St. Edmunds, Suffolk. IP29 5DT

Winehub respects and takes seriously the protection of customers' privacy at all times.

We comply with the UK Data Protection Act and are listed in the Data Protection Register. Winehub uses the information, which we request from you in order to process your order and to provide you with a personally tailored shopping experience. We may send you emails with information about Winehub, which we believe that you will be interested in. Should you not wished to receive these emails, please send an email to us using the CONTACT US page on the website with your email address in the subject line.

Information we collect
When you make a purchase or register with us, we collect the following information from you: your name, address which must be the same as the delivery address, email address (your order and despatch confirmation is sent here), telephone number, payment details (credit card numbers are stored by WorldPay using state of the art encryption and stored on a secure server until your payment has been processed).

If you choose to register with us, this can streamline subsequent ordering as your details are pre-filled for you.

Use of this information
We only use the information with which you provide us to:

1. Authenticate your details, process your order and confirm its acceptance and despatch to you. This includes sharing your contact details with the vineyard(s) from whom you are making your purchase.

2. From time to time send you mailings of information, which we feel, would be of interest to you. If you currently receive mailings from us and no longer wish to do so, you can opt out by sending an email to us using the CONTACT US page on the website.

3. Monitoring web site usage using aggregate information and statistics in order to help us develop our web site and services.

All information provided and its use will be covered by the privacy policy stated below.

Privacy Policy
By using the winehub.co.uk website, you consent to the collection and use of information by Winehub Limited as described above. As required by the Data Protection Act, 1984 and 1998, Winehub Limited operates strict security procedures relating to the storage and disclosure of information you provide in order to prevent unauthorised access.

Winehub Limited will not sell, trade or rent your personal information to others without your prior consent.

If at any time you wish to have your details removed from our database or you have any questions please contact us using the CONTACT US page on the website.

We want you to be delighted every time you shop with us.

Returns
However, if you feel you need to return the wine, please contact us using the CONTACT US page on the website to let us know your reason. We can only accept returns of unopened bottles. Please package the relevant item carefully and send it back to the vineyard so that they receive it within 7 working days of the date the item was delivered to you. Please note that you will be responsible for the costs of returning the goods to us unless they were delivered to you in error or the item is faulty.

As soon as we receive the returned goods, we will refund the relevant part of the price for that item.

Cancellation
Also, under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for your purchase within a period of 7 working days, beginning with the day after the day on which the item is delivered. However, we regret that we cannot accept cancellations of contracts for purchases where the bottle(s) has been opened.

To cancel this contract, please contact us using the CONTACT US page on the website, giving the reason for the return as "Cancellation". Please package the relevant item carefully and send it back to the vineyard so that they receive it within 7 working days of the date that the item was delivered to you. Please note that you will be responsible for the costs of returning the goods to us unless they were delivered to you in error or the item is faulty. If you do not return the goods within 21 days of your cancellation, we will make a charge in respect of the cost of recovering the goods. If you do not return the goods or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.

Please note that wine bought on the winehub.co.uk website must be returned direct back to the vineyard and not to Winehub.

Winehub's terms are payment with order. We accept payment only in GB sterling.